Policyholder FAQ2020-06-10T16:40:08+00:00

Policy Holder FAQ

CAN I DEAL WITH MODUS DIRECTLY?2020-06-03T20:47:02+00:00

Modus only offer our insurance policies via UK based, FCA authorised insurance intermediaries and brokers.
You can obtain a quotation via a number of brokers across the UK or via online comparison websites.

HOW DO I OBTAIN MY POLICY DOCUMENTS?2020-06-03T20:47:44+00:00

Your insurance intermediary or broker that you purchased your policy from issues your policy documents. Please discuss your requirements with your insurance intermediary or broker.

HOW DO I RENEW MY POLICY?2020-06-03T20:48:20+00:00

You will need to speak to the insurance intermediary or broker that arranged your policy and to whom you paid your original premium.

CAN I MAKE A CHANGE TO MY POLICY?2020-06-03T20:49:05+00:00

Yes, it is possible to make changes to your policy. Please contact your insurance intermediary or broker who will be able to update your policy records. When updating your policy there may be a premium adjustment or, on rare occasions, we may not be able to accept your new circumstances. Your insurance intermediary can advise you accordingly.

WHAT HAPPENS IF I HAVE BUILDING WORK?2020-06-03T20:50:02+00:00

If any building work is taking place we must be made aware before any works commence. This could include work such as an extension to the property, a new conservatory, re-roofing, removal of an internal wall etc. Please contact your insurance intermediary or broker who will advise if we can continue with your policy.


Policy Number (this can be found on your policy schedule)
Policyholder Name and the address of the property insured
Description of the loss
Date of the loss
If a crime has been committed contact the Police immediately and obtain a crime reference number