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Policyholder FAQ2020-06-10T16:40:08+00:00

Policy Holder FAQ

CAN I DEAL WITH MODUS DIRECTLY?2020-06-03T20:47:02+00:00

Modus only offer our insurance policies via UK based, FCA authorised insurance intermediaries and brokers.
You can obtain a quotation via a number of brokers across the UK or via online comparison websites.

HOW DO I OBTAIN MY POLICY DOCUMENTS?2020-06-03T20:47:44+00:00

Your insurance intermediary or broker that you purchased your policy from issues your policy documents. Please discuss your requirements with your insurance intermediary or broker.

HOW DO I RENEW MY POLICY?2020-06-03T20:48:20+00:00

You will need to speak to the insurance intermediary or broker that arranged your policy and to whom you paid your original premium.

CAN I MAKE A CHANGE TO MY POLICY?2020-06-03T20:49:05+00:00

Yes, it is possible to make changes to your policy. Please contact your insurance intermediary or broker who will be able to update your policy records. When updating your policy there may be a premium adjustment or, on rare occasions, we may not be able to accept your new circumstances. Your insurance intermediary can advise you accordingly.

WHAT HAPPENS IF I HAVE BUILDING WORK?2020-06-03T20:50:02+00:00

If any building work is taking place we must be made aware before any works commence. This could include work such as an extension to the property, a new conservatory, re-roofing, removal of an internal wall etc. Please contact your insurance intermediary or broker who will advise if we can continue with your policy.

WHAT INFORMATION WILL I NEED WHEN MAKING A CLAIM?2020-06-03T20:50:35+00:00

Policy Number (this can be found on your policy schedule)
Policyholder Name and the address of the property insured
Description of the loss
Date of the loss
If a crime has been committed contact the Police immediately and obtain a crime reference number